Privacy policy

Privacy Policy for PicoBasket.com

Effective Date: 17-Sep-2024

This Privacy Policy describes how PicoBasket.com, owned and operated by MIDEAST NUTS PRIVATE LIMITED, collects, uses, stores, shares, and protects personal data in compliance with the General Data Protection Regulation (GDPR). Protecting your privacy and ensuring the security of your personal information is our priority.

1. Data Controller Information

The data controller responsible for the processing of personal data is:

MIDEAST NUTS PRIVATE LIMITED
Address: 19/19A D6 Abhinav Kailash Flats, Velachery Main Road, Little Mount, Saidapet, Chennai - 600015
Email: picobasket.customercare@gmail.com

For purposes of this Privacy Policy, MIDEAST NUTS PRIVATE LIMITED is referred to as “we,” “us,” or “our.”

2. Personal Data We Collect

We collect different types of personal data from users depending on their interactions with our website. This includes:

a. Information You Provide:

Personal Identification Data: Name, address, email address, phone number, and payment information, provided when you:
- Create an account.
- Place an order.
- Contact us via customer service.
Payment Information: Including credit card numbers or other payment information when you make a purchase, which is processed securely by third-party payment processors. We do not store your full payment details.

b. Automatically Collected Information:

Cookies and Tracking Data: We use cookies and similar tracking technologies to enhance your browsing experience and collect data on:
- IP address, browser type, device details, and usage statistics such as pages visited, time spent on the site, and actions taken.
- This data helps us understand user behavior, improve our services, and offer a personalized experience.

3. Legal Basis for Processing Data

We process your personal data under the following lawful bases as required by the GDPR:

Consent: Where you have explicitly given us consent to process your personal data, for example, when you subscribe to marketing communications.
Contract: When the processing is necessary to perform a contract with you, such as fulfilling your order.
Legitimate Interests: To improve our services, protect against fraud, or ensure website security.
Legal Obligation: To comply with any legal obligations to which we are subject, such as tax reporting or responding to lawful government requests.

4. How We Use Your Personal Data

We use your personal data to:

Process and Fulfill Orders: Including delivery of products, order confirmation, and related communications.
Provide Customer Support: Responding to inquiries, processing returns, and resolving disputes.
Personalize Your Experience: To provide recommendations and relevant offers based on your previous purchases and browsing history.
Marketing and Communications: To send newsletters, promotions, and offers, if you have opted to receive such communications.
Website and Business Improvement: To analyze and improve the website's functionality, user experience, and security.
Compliance and Legal Requirements: To comply with legal obligations and enforce our terms and conditions.

5. Data Sharing and Disclosure

We do not sell or lease your personal data to third parties. However, we may share your data with:

Service Providers: Trusted third-party providers, such as payment processors, delivery services, website hosting companies, and IT support services, who assist us in running our business.
Legal and Regulatory Authorities: When required by law or necessary to enforce our legal rights or comply with regulations.
Business Transfers: In the event of a business sale, merger, or acquisition, your personal data may be transferred to the new owner, subject to the same confidentiality obligations.

6. International Data Transfers

If your data is transferred outside the European Economic Area (EEA), we ensure that the transfer complies with GDPR requirements by:

Using standard contractual clauses approved by the European Commission.
Relying on Privacy Shield certifications or other approved legal mechanisms to protect your data in countries without adequate privacy laws.

7. Data Retention

We retain personal data for only as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

Account Information: Kept until you delete your account or request erasure.
Order and Transaction Data: Retained for the period required by applicable laws for tax and accounting purposes, typically 7 years.
Marketing Data: Retained until you opt-out or withdraw consent for marketing communications.

8. Your Rights Under GDPR

As a data subject, you have the following rights concerning your personal data:

Right to Access: You have the right to request access to your personal data and obtain a copy of the data we hold about you.
Right to Rectification: You may request corrections to any inaccurate or incomplete data.
Right to Erasure ("Right to be Forgotten"): You can request that we delete your personal data, subject to legal retention obligations.
Right to Restrict Processing: You have the right to request the limitation of your data processing under certain circumstances.
Right to Data Portability: You can request that your personal data be provided to you or transferred to another data controller in a machine-readable format.
Right to Object: You can object to the processing of your data based on legitimate interests, including profiling and direct marketing.
Right to Withdraw Consent: You can withdraw your consent at any time for data processing activities that rely on your consent.

To exercise any of these rights, please contact us at:
Email: picobasket.customercare@gmail.com

9. Data Security

We take appropriate technical and organizational measures to safeguard your personal data, including:

Encryption: Data in transit and at rest is encrypted to protect it from unauthorized access.
Access Controls: Only authorized personnel have access to personal data, and they are subject to confidentiality obligations.
Regular Audits: Our systems are regularly tested and audited to ensure data security and detect vulnerabilities.

Despite our efforts, no online data transmission or storage system can be guaranteed to be 100% secure. While we strive to protect your personal data, you acknowledge the inherent security risks of providing information online.

10. Cookies and Tracking Technologies

We use cookies and other tracking technologies to improve our website's functionality and your experience. Cookies are small text files stored on your device that help us recognize repeat visitors and track user behavior. You can adjust your browser settings to refuse cookies, but this may affect the website’s functionality.

For detailed information on the cookies we use and how to control them, please refer to our Cookies Policy.

11. Updates to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we update the policy, we will post the revised version on our website and update the effective date. Significant changes may also be communicated via email or through prominent notifications on the website.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy or the handling of your personal data, please contact us at: